If you are looking for a long-term rewarding career, with a well-established, family owned and operated company, with strong ties to the community –look no further! We have several immediate openings for energetic, self-starters for various shifts.
IERNA’s Heating, Cooling &Plumbing is currently hiring for Full Time Customer Service/ Dispatcher This position provides a full benefits package, including:
- Medical (Company pays 50% of employee only premium)
- Life ($25,000 paid by company)
- Paid Holidays
- Paid Time Off
- Annual Company Cruise
- Plus perks &discounts, such as: Free Gym Membership, Enterprise Rental Discounts &much more!
To be considered for this position, prior administrative HVAC, Plumbing or service industry experience is preferred, but we are willing to train those with strong prior customer service experience in lieu of industry specific experience.
- Our CSR Team handles all incoming customer calls relating to service, maintenance and installation appointments.
- Responsible for dispatching calls to the appropriate on-call technicians.
- Maintain open lines of communications with technicians to ensure proper customer service.
- In slower season, will be required to make outbound calls to current customer base for preventative maintenance appointments.
- Must possess analytical skills and accurately route technicians
- Works well in a fast paced customer service-centric environment.
- Previous Dispatching experience is preferred and preferably in the Plumbing HVAC or Electrical service industry, but not required.
- Previous Customer Service experience is a must.
- Must be computer proficient, and well versed in Microsoft Office products (Outlook, Word, Excel).
- Strong Communication Skills.
- Strong Organizational Skills.
- Must have strong multi-tasking abilities.
- Must have a “Own It”personality with the ability to follow-up on tasks, issues, services until resolved according to expectations.
- Must be a Team player and Self-Starter.
- Must be able to work and maintain a tight schedule with minimum supervision.
If you feel as though you fit the bill –APPLY TODAY! Send your resumes to HR@iernaair.com
IERNA's is an Equal Employment Opportunity Employer