All Agents of Davis Feed &Supply are expected to greet customers and help them locate items, as well as provide customers with information on products. Advise customers on what to buy and also provide them with product descriptions and demonstrations, to the extent that you have reasonable knowledge of the subject matter in question. The Pet Groomer should be highly motivated and identify opportunities to capitalize on Client visits to the Pet Spa at Davis Feed.
The Pet Groomer must possess a strong knowledge of the Pet products and the customers that would benefit from products available in store. Pet Groomers work double as a customer service representative and are expected to provide customers with a positive spa and shopping experience. This includes handling difficult customers as well as complex situations. Pet Groomers are expected to greet customers as they interact with them on the sales floor and in the Pet Spa Room, provide them with information regarding products and direct/escort them to the right department. Throughout the shift as well as at the end of each shift, the Pet Groomer is expected to ensure that everything is in order and the Spa area is clean. The attached “Daily Pet Spa Checklist”is a good reference for routine daily tasks and should be completed by the Pet Groomer for each shift.
Job Duties and Tasks:
- Keep information accessible by sorting and filing documents.
- Update job knowledge by participating in educational opportunities.
- Know our customer demographics.
- Greet customers as they interact with them throughout the campus. Provide them with information about products and/or services.
- Maintain clean and orderly work area. Maintain knowledge of store inventory and sales activities.
- Respond to customers’complaints and resolve their issues in a pro-active manner.
- Answer customers’questions, and provide information on procedures or policies.
- Organize, Plan and Prioritize workload. Develop specific goals and accomplish your work.
- Create signs for marketing services available in the Pet Spa and to highlight products used in the Pet Spa that are also available for purchase in the store.
- Ensure the safety and well-being of each animal in your care.
- Maintain cleanliness and safety in Pet Spa.
- Follow Pet Owners’instructions and/or breed profiles/standards when clipping or trimming an animal’s coat.
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